Returns & Refund Policy
All references to The Client include the participant(s), or participant’s parent(s) or guardian(s).
All references to The Program include any combinations of the products distributed by Cognitive Learning Hub as per the website.
Please read these terms and conditions of use carefully before using this website or any programs provided by us.
- Cognitive Learning Hub handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
- In order for your pre-paid subscription to remain valid, training must commence within 2 months of purchase. All subscriptions will expire 12 months after purchase and training must be completed within this time.
- No refunds are available for change of mind enrolments. Should you wish to apply for a refund, please notify us in writing within 14 days of purchase with a valid reason for return. All refunds are made at the discretion of Cognitive Learning Hub.
- Cognitive Learning Hub will not make any refund of any part of the payment received for the Program - after the initial 14-day period - except if the Client is prevented from doing the exercises for an extended period due to a technical fault in the software of the Program.
- The amount of any refund will be at the sole discretion of Cognitive Learning Hub and an administration fee may be deducted.
- An alternative technology based educational program may be offered in lieu of a refund.
- The chosen package must be commenced within two months of purchase unless otherwise agreed by Cognitive Learning Hub (with email confirmation).